Welcome to our patient section

 

Please select an option below:

I have a question about medication

I would like some help with my repeat prescriptions, or a medication that's running out

I need a sick note or a letter / report

I need a sick note, medical certificate, GP letter, medical report, medical examination

I'm chasing up a result or a referral

I wanted an update on my test results, hospital referral or something similar

I would like to speak to a clinician

I've got some symptoms that are worrying me or I need help with my long term condition

If you're registered to use 

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click here

Looking to complete an online consultation via

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click here

Your health matters. There has never been a better time to kickstart your health. Better Health has a range of tools and support to help - find what works for you. Let's do this!

COVID Recovery: Recovering from COVID-19? Find help and advice here.

If you can't find what you need, please contact us here

Online: If you're registered to use Patient Access online, you can book an appointment online here

Other: Alternatively, you can get in touch with us on 020 3141 0700.

Online consultation: If you would like to complete an online consultation you can do so here

Please note, that all clinical queries must be processed via eConsult or telephone. Please do not email the surgery with any clinical queries.

Please note, you may be requested by our team of trained care advisers for a brief description of your symptoms when making a booking. You may initially be booked in for a callback with a clinician to assess your condition. This system allows us to care for more patients and prioritise those most in need. Often, our clinicians can deal with your request there and then, saving the need for you to come in!

With regards to our pre-booked telephone appointments, our clinicians may only call once in the morning or afternoon of your appointment date, so please ensure you are ready for your appointment. 

If you are unable to attend your appointment, please respond to your confirmation text with the word 'CANCEL' 

or call our dedicated cancellation line: 020 3141 0702.

Repeated failure to attend or cancel appointments may result in removal from the practice list. 

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

You should only request a home visit if you are housebound or are too ill to visit the practice. Our clinical team will only visit you at home if they assess that your medical condition requires it. They may also refer you to external visiting services. 

Unfortunately, our clinicians aren't able to make home visits outside of our catchment area and so if that is required/becomes a requirement, we may discuss what's best for your care (which may include registration with a more local practice).

Click here to view our catchment area

Please bear this in mind and please be prepared to provide suitable details to enable the team to schedule house calls.

Common ailments can often be treated by yourself at home using medicines that are available over the counter from your local pharmacy or supermarket. 

NHS UK have advice on their website and your local pharmacist can also advise you on minor illnesses.

You can complete an online consultation using eConsult here and a member of our team will aim to respond within two working days. 

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Unfortunately, we are unable to accept prescription requests by telephone,

if you have already registered with Patient Access Online you can request your medication here.

Alternatively, please fill in the form below.

Is your request for a note related to coronavirus?

Please go to the NHS 111 site to process your query

Have you been sick for more than 7 days?

I am looking for a...

If you have been off work for less than 7 days you are able to self certify your leave. find out more here

Please complete the form below.

Alternatively, please for advice on returning to work see here.

Please complete the form below.

If you have already registered with Patient Access Online you can view your results / referral here.

Alternatively, please fill in the form below.

Prescriptions

You may be entitled to save money on your prescriptions using a prescription prepayment certificate (PPC), find out more here.

If you are filling in the form below for someone else, please use their details instead.

Date of birth

We'll process your request and send to your pharmacy within 5 working days. If there are any issues we will get in contact with you

Sick note / Fit note

f you are filling in the form below for someone else, please use their details instead.

Date of birth

When would you require the note to start:

Thanks for submitting - A member of our team will be in touch within 3 working days to discuss your request and provide an estimate processing time.

GP letter / Medical report

Please note that most medical reports are not covered by the NHS and therefore there will be a fee that must be paid before the report can be processed. To find out more about non-NHS fees and why they are charged, click here.

Please be aware that due to the high volume of requests received and the time to prepare reports, your request may take a number of weeks to be processed.

If you are filling out the form below on someone else's behalf, ensure you use their details instead of yours.

Date of birth

Thanks for submitting - A member of our team will be in touch within 5 working days to discuss your request and provide an estimated processing time.

Results / Referral

If you are filling in the form below for someone else, please use their details instead.

Please note, this is not for new requests and is only for chasing or following up on results.

Date of birth

Thanks for submitting - A member of our team will be in touch within 5 working days to discuss your request and provide an estimate processing time.